Support & Answers.

• What is AURA?

  AURA is an AI revenue platform built to run the top of your sales funnel end to end. SOPHIA drives outbound outreach, Nova Text engages inbound website visitors, and both feed one shared CRM so your team always knows who is ready to buy.

• How do SOPHIA and Nova work together?

  They operate as one coordinated system. SOPHIA starts and advances outbound conversations, Nova engages inbound visitors in real time, and both contribute to the same buyer record so context is never lost.

• What does Nova Text do on my website?

  Nova Text greets visitors, answers questions in your brand voice, qualifies interest, and captures lead details so promising buyers move forward quickly — turning website traffic into organized sales conversations.

• What does SOPHIA do?

  SOPHIA handles outbound prospecting and follow-up so your team can spend more time with qualified buyers — working your list, engaging prospects, and moving early-stage conversations toward sales readiness.

• How does AURA support my sales team?

  AURA handles the repetitive top-of-funnel work — finding, engaging, and qualifying — so your team can focus on live conversations, closing, and relationship-building. It works alongside your team, not instead of it.

• Does AURA support inbound and outbound?

  Yes. That dual motion is one of AURA’s biggest advantages: SOPHIA handles outbound while Nova manages inbound website engagement, both working from the same system of record.

• What’s included in setup?

  Setup includes onboarding, configuration, and launch guidance so AURA is aligned to your brand, sales motion, and goals. Enterprise setups can also include deeper ICP architecture, voice training, and campaign support within scope.

• How quickly can I get live?

  Most teams begin onboarding immediately after signup. Exact timelines depend on your setup needs and inbox/channel connections, but the goal is to get you live and selling with confidence fast.

• What do I need to provide to get started?

  Most teams only need their core brand positioning, offer details, target audience, and channel access to begin. Once those are in place, AURA can be configured around your real sales motion.

• Can AURA match my brand voice?

  Yes. AURA is designed to reflect your brand voice, positioning, and qualification standards so conversations feel aligned with your company rather than generic automation.

• How does the CRM work?

  AURA includes a self-populating CRM that captures buyer activity and conversation context from both outbound and inbound interactions, so your team can act on the right opportunities faster.

• Is Nova Voice included?

  Every plan includes Nova Text from day one. Nova Voice is a separate add-on launching later, and founding-cohort members get preferred access to its launch pricing.

• Can I update my plan as we grow?

  Yes. AURA is designed to grow with your sales motion, so you can start at the tier that fits today and expand as your conversation volume and needs increase.

• What kind of support do you provide?

  We provide onboarding guidance and ongoing support to help you get value quickly and keep improving performance over time. Larger deployments get deeper configuration and launch coordination.

• How does AURA introduce itself to visitors?

  AURA is transparent that it's AI while staying helpful, natural, and on-brand. Clear disclosure builds trust and reflects responsible AI practice.

• What if I run into an error during checkout?

  If your payment doesn’t go through, you can often resolve it yourself — start with this quick guide on understanding credit card declines. If the issue continues, email avaname@avaname.com with the subject line “Checkout Issue – [Plan Name] – Payment Error,” and include the plan you’re trying to purchase and a short description of what happened — we’ll get you sorted quickly.

  Understanding credit card declines

Tell us what’s getting in the way.

A few quick details and we’ll come to the call already understanding your situation — so it’s useful from minute one. Then pick a time that works.